Features of an Order Management System
An Order Management System (OMS) is software used by many industries to enter and manage order processing. The OMS normally would be an integrated system supporting order entry, order management, and order delivery.
Preferably this should be a centralized system with online updates so that customers, sales representatives, and delivery agents are all accessing and updating a single system and up-to-date information is available to all. If you want to know more about the features of the order management system, you can simply visit https://getfocalsoft.com/features/order-management/.
The orders could come from multiple sources, viz. customer call, fax, e-mail, EDI, mobile device (salesmen carrying a mobile device), internet, etc. Order Management would involve: Order search, customer search, order modification, approval, cancellation, order copy, product search, product substitutes, etc.
There could be multiple delivery mechanisms viz. Door to Sales, 3PL, External Carrier, Customer Pick-up, etc. Another common use of order management software is by eCommerce and Catalog companies. This software facilitates the entering of an order, whether via a website shopping cart or a data entry system (for orders received via phone and mail). It typically captures Customer Proprietary Information and Account Level information.
Credit Verification or Payment processing is done to check for validity and/or availability of funds. Once entered, valid orders are processed for warehouse fulfillment, such as picking/packing/shipping.